Distribution senior agent dcs Job in London

Vacancy posted on September 27, 2012

Employer: Northumbrian Water Ltd Salary: £20447 to £25558 Per Annum
Duration: Permanent Hours: 5 days Monday - Friday

Vacancy Description
This is an opportunity to take on people management responsibility, supervise a dynamic team to provide an excellent administrative service, monthly reporting , invoice management and day to day work planning service to the common supplies team. You will work closely with the Team Leader to ensure that the field teams, NWL Contractors work is planned effectively and customer expectations are met. This position will report directly to the Leakage Controller. You will need to have a strong customer service background, ideally with supervisory experience, strong IT skills including Word Excel, a minimum of five GCSEs at grade C or above or an equivalent Level 2 qualification. You will play a key role in delivering the targets for the team be essential in turning customer complaints into satisfied customers - in writing or by phone.

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